Functionalities for Sales, Meetings, Phone, and Payment Enhance Customer Interactions

Brevo, a top supplier of Customer Relationship Management (CRM) solutions, today introduced sales solutions made to satisfy the expanding demand from customers for hassle-free shopping. Brevo introduces the Pro versions of its Meetings, Phone, and Payments solutions in addition to its Marketing Platform to enable small and mid-size organizations to provide excellent client encounters quickly and at scale.

With 73% of consumers citing experience as a crucial factor when making a purchasing decision in today’s competitive market, flawless business interactions are becoming more and more significant. Despite this, a lot of businesses lack a clear understanding of the customer journey, which leads to unauthentic interactions, organizational misalignment, and an excessively difficult and drawn-out purchasing process.

With the help of the new Brevo Sales Solutions, small and midsize businesses may more affordably speed up their sales cycle and simplify customer contacts.

• Sales Platform: Manage various pipelines to freely expand your company. Through the use of a shared inbox, lead scoring, and sophisticated reporting tools, you can boost your sales approach by utilizing insightful data from prior encounters.
• Meetings: Make scheduling easier by allowing customers to quickly book appointments with you using a Meetings booking page that they can customize. Hold online video conferences with Brevo or Zoom and Google Meet connections.
• Phone: Use your distinct cloud-based number to make calls from your phone or computer, see call statistics, and take advantage of call recordings, call transcription, and voicemail transcription. To improve your sales and marketing procedures, keep your contacts’ call histories in one location.
• Payments: To complete the sale, collect money using your special Payments link, which you may send by SMS, email, websites, or social media.

“Customers are looking to do more with their CRM solution, they expect sales, meetings, telephony and payments to come together”, “The goal is to bring greater alignment with all stakeholders of the buying cycle.”

R “Ray” Wang, Chairman and CEO of Constellation Research, Inc.

A fluid buying journey can be created by firms using Brevo’s sales tools. Brevo streamlines and quickens the purchasing cycles for businesses and consumers, from lead collection through scheduling initial sales meetings, completing engagement details over the phone, and collecting money.

“Customers expect a personalized frictionless purchasing experience, but that can be challenging for organizations to deliver – ultimately hindering their growth and success”, “With Brevo in their arsenal, they can regain control of their customer data, have live and timely interactions and shorten their sales cycle while delivering a great experience to their customers and gaining a competitive edge.”

Isabelle Guis, CEO North America and Global CMO, Brevo

The user-friendly interface, thorough reporting, and drag-and-drop editors of Brevo’s CRM package enable anyone, regardless of technical proficiency, to access the most recent sales and marketing solutions. Brevo’s exclusive and adaptable pricing structure enables companies to take advantage of high-end sales and automation capabilities without worrying about contact thresholds or rising costs as they expand. Additionally, Brevo provides customer help round-the-clock in six languages via email, social media, and the company’s website. BrevoPlus subscribers can also access phone support.

Businesses can now improve their sales processes and provide amazing customer experiences by utilizing Brevo’s sales solutions.

• Sales Pro Plan: $12 per user per month – available globally
• Meetings: Free with any Brevo plan – available globally
• Phone Pro Plan: $19 per user per month – available globally
• Payments: 1% fee for outgoing bank transfers – available in France only