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Wix Announces Integration With Meta for Business Owners to Seamlessly Connect with their Customers Across WhatsApp, Instagram and Messenger


A new connection will give businesses a one location to manage all of their client interactions on their website and across their social media platforms.

Expanded integrations with WhatsApp, Instagram, and Messenger have been announced by Ltd., a top global SaaS platform for building, managing, and expanding an online presence. As a result, Wix customers may now link their business accounts directly with their Wix Inbox. Business owners can more effectively manage all customer interactions and communication by integrating these channels from a single inbox.

The Wix Inbox is made to save time for business owners while giving them the chance to quickly build, solidify, and personalize relationships with their clients. Users can get simplified communication to one inbox and respond to all client messages directly from the Wix dashboard thanks to the increased social connectors. The built-in messaging feature of Wix enables business owners to make use of their existing resources to extend their business communication on these channels to include product ideas, provide coupons, and build auto answers in addition to replying.

“We’re always seeking new ways to provide business owners with every tool they need to be successful in their ventures”, “Integrating these top messaging platforms to the Wix Inbox will streamline communication and help business owners be more efficient. This direct and quick communication builds trust and will ultimately grow customer loyalty and retention. We look forward to continuing to grow multi-channel communication to support businesses as they grow and serve more customers.”

Ronny Elkayam, SVP, Mobile, App Market & Strategic Products, Wix

“Today more than one billion users are connecting with a business account each week across WhatsApp, Messenger and Instagram. Businesses need an easy and streamlined way of managing these interactions across the entire customer journey – from marketing, sales and support outcomes – and we’re excited to work with Wix on their new Inbox solution that will now integrate with all of Meta’s top messaging platforms.”

Kyle Jenke, Business Messaging Director of Partnerships, Meta

Wix Inbox is a CRM messaging solution that enables users to view and respond to messages via a variety of channels, including email, SMS, WhatsApp, Instagram, and Messenger business pages, as well as Wix Chat on the Wix website. Users can also contact anyone in their contact list and start live chats with site visitors. Companies can send links to their goods and services, coupons, payment requests, and attachments to visitors. In order to meet their expanding needs, Wix Inbox provides businesses built on the Wix platform with a completely connected and fully extendable CRM platform.

More channels and connectors are continually being added to the Wix Inbox features by the Wix CRM team. With seamless connection into a single multichannel communications inbox, this will enable third parties to add more channels to the communication integrations.

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